.helpdesk-page {
  max-width: 640px;
  margin: 0 auto;
  padding: 1.25rem 1rem 3rem;
}

.helpdesk-page h1 {
  font-family: "Playfair Display", Georgia, serif;
  color: rgb(10, 126, 62);
  font-size: 1.75rem;
  margin-bottom: 0.35rem;
}

.helpdesk-card {
  background: #fff;
  border-radius: 14px;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.08);
  padding: 1.25rem 1.35rem;
  margin-bottom: 1.25rem;
}

.helpdesk-card label {
  font-weight: 600;
  font-size: 0.85rem;
  color: #1b4332;
  margin-bottom: 0.35rem;
}

.helpdesk-muted {
  font-size: 0.85rem;
  color: #6c757d;
}

.helpdesk-create-toggle {
  width: 100%;
  border: none;
  border-radius: 10px;
  padding: 0.75rem 1rem;
  font-weight: 600;
  background: rgb(10, 126, 62);
  color: #fff;
}

.helpdesk-create-toggle:hover {
  background: rgb(8, 107, 52);
  color: #fff;
}

#helpdesk-create-panel {
  margin-top: 1rem;
}

#description-editor {
  min-height: 160px;
  background: #fff;
}

.helpdesk-page .select2-container {
  width: 100% !important;
}

.helpdesk-page .ql-toolbar.ql-snow {
  border-radius: 8px 8px 0 0;
  border-color: #ced4da;
}

.helpdesk-page .ql-container.ql-snow {
  border-radius: 0 0 8px 8px;
  border-color: #ced4da;
}

.helpdesk-page--wide {
  max-width: 720px;
}

.helpdesk-summary-card {
  border: 1px solid #e0e0e0;
}

.helpdesk-status-pill {
  display: inline-block;
  padding: 0.2rem 0.65rem;
  border-radius: 999px;
  font-size: 0.8rem;
  font-weight: 600;
  background: #e8f5e9;
  color: #1b5e20;
}

.helpdesk-timeline-page-title {
  color: rgb(10, 126, 62);
  font-weight: 600;
}

.helpdesk-timeline {
  position: relative;
  padding-left: 0;
  margin: 0;
}

.helpdesk-timeline-item {
  display: flex;
  gap: 0.75rem;
  margin-bottom: 1.35rem;
  align-items: flex-start;
}

.helpdesk-timeline-rail {
  position: relative;
  width: 28px;
  flex-shrink: 0;
  min-height: 100%;
  border-left: 2px solid #cfd8dc;
  margin-left: 11px;
  padding-bottom: 0.25rem;
}

.helpdesk-timeline-item:last-child .helpdesk-timeline-rail {
  border-left-color: transparent;
}

.helpdesk-timeline-dot {
  position: absolute;
  left: -11px;
  top: 2.1rem;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: #1976d2;
  border: 3px solid #fff;
  box-shadow: 0 0 0 1px #cfd8dc;
}

.helpdesk-timeline-dot--create {
  background: #00897b;
}

.helpdesk-timeline-dot--reply {
  background: #1976d2;
}

.helpdesk-timeline-dot--staff {
  background: #6a1b9a;
}

.helpdesk-timeline-dot--escalate {
  background: #e65100;
}

.helpdesk-timeline-card {
  flex: 1;
  background: #fff;
  border: 1px solid #e0e0e0;
  border-radius: 10px;
  padding: 0.85rem 1rem 1rem;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.04);
}

.helpdesk-timeline-date {
  display: inline-block;
  font-size: 0.75rem;
  font-weight: 700;
  padding: 0.2rem 0.55rem;
  border-radius: 4px;
  margin-bottom: 0.5rem;
  color: #fff;
}

.helpdesk-timeline-date--create {
  background: #00897b;
}

.helpdesk-timeline-date--event {
  background: #c62828;
}

.helpdesk-timeline-status {
  font-size: 0.95rem;
  font-weight: 700;
  margin: 0 0 0.65rem;
  line-height: 1.35;
}

.helpdesk-timeline-status--default {
  color: #1565c0;
}

.helpdesk-timeline-status--reply {
  color: #1565c0;
}

.helpdesk-timeline-status--accent {
  color: #c62828;
}

.helpdesk-timeline-body {
  font-size: 0.9rem;
  color: #333;
  line-height: 1.5;
}

.helpdesk-timeline-body .ql-editor {
  min-height: 0;
}

.helpdesk-attach-list {
  padding-left: 1.1rem;
  font-size: 0.85rem;
}